The Operations Analyst II works closely with the Operations Management Team on a range of operational projects and division initiatives across Operations and Contact Center. This position supports business process improvement initiatives improving the member and team member experience while delivering on business goals. The Analyst’s primary role is to support, recommend and implement enhancements that promote efficiency, compliance, and growth across the Operations division.
This particular role will focus primarily on documenting and maintaining procedures and working with compliance to get them approved and published, improving operational processes, defining and documenting workflows, crafting communications related to process changes and system enhancements, maintaining procedures and workflows in the appropriate system(s), and working with other business units to facilitate the rollout of new initiatives and processes that impact Operations.
Physical Standards With or Without Reasonable Accommodations: Requires the ability to sit for extended periods of time (up to 6 hours daily), repetitive motion of hands for typing, gripping, grasping, filing, etc., and the use of standard office equipment. Other physical standards may occasionally be required.