• Lending Support Representative

    Job Locations US-TX-Allen
    Req No.
    Consumer Lending
    Regular Full-Time
  • Overview

    UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.

    At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.


    The Lending Support Representative conducts reviews of consumer loan files for adherence to UNIFY’s policies, procedures and documentation requirements, processes vehicle ownership transfers, works claims associated with loan products, assists team members and members with GAP Insurance, Mechanical Breakdown Protection (MBP) and Debt Protection inquiries and responds to requests regarding complex lien transfers and general loan information.


    Specific Duties & Responsibilities

    • Obtains and processes all necessary Departments of Motor Vehicles (DMV) documents (Lien Release, Audit Loan Files and QA review)) from branches and processors, corresponds with members, the DMV and dealerships to ensure vehicle lies are perfected and assists with completing DMV paperwork. 
    • Processes title/lien release functions within established timeframes.
    • Insurance admininstration/processing of GAP, Debt Protection and Mechanical Breakdown Protection claims
    • Reviews a representative sample of consumer loan files to ensure that complete funded loan packages are received from loan processors within designated timeframes.
    • Prepares the appropriate loan document reports to record non-received loan packages within established timeframes.
    • Reviews consumer loans to verify that they have been properly processed on the Host system, including, but not limited to, checking rates, due dates, loan documents, income documentation, proper signatures within established timeframes.
    • Reviews funded loan documents to verify that loan officers’ conditions, rate adds and stipulations have been met within established timeframes. 
    • Reviews funded loans to verify that all required loan documents in each loan package are received within established timeframes.
    • Corrects specific data in the Host System as directed by management. 
    • Performs all other duties as assigned cheerfully, willingly, and with professionalism and accuracy.



    • High school diploma or equivalent.
    • A minimum of two years consumer lending and/or audit environment experience, preferably in a financial institution.
    • Strong organizational skills. Responds timely and is able to priortize tasks.
    • Effective verbal and written communication skills with individuals and small groups.
    • Proficient with computers, Word, Excel, and quick to learn new applications
    • Calm and friendly approach and demeanor
    • Strong working knowledge of DMV processing and familiarization of DMV documentation in multiple StatesWorking knowledge of Symitar and Dealertrack a plus
    • Requires proficiency in spreadsheet and word processing software applications.

    See the UNIFY Difference!

    At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. We work together for a common goal, "to provide superior service to our members."

    Competitive Compensation and Excellent Benefits Package* Includes:

    • Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
    • Dependent and Medical Care - Flexible Spending Accounts
    • Vacation, Sick, Personal and Holiday Pay
    • 401(K) Plan with employer match
    • Education reimbursement for approved programs
    • UNIFY banking privileges for you and your family

    *All programs subject to review and change

     UNIFY is proud to be a drug-free, equal-opportunity employer.  For more information on UNIFY, visit us at www.unifyfcu.com


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