• Call Center Representative - Bilingual in Spanish

    Job Locations US-TX-Allen
    Req No.
    2018-1782
    Category
    Call/Contact Center
    Type
    Regular Full-Time
  • Overview

    UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.

    At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.

    The Call Center Representative will work a full-time shift that pays up to $18.00/hour. This position is for the 2nd Shift, and the beginning of each shift starts anytime time between 10:00 am to 2:00 pm CST. We offer a 10% shift differential for hours worked between 6:00 pm and 5:00 am local time. We also offer an additional 5% Spanish differential pay.

    Responsibilities

    • Receives calls from members and provides assistance with a variety of banking-related questions.
    • Offers relevant solutions that are appropriate for the member's banking needs.
    • Provides top-tier customer (member) service.
    • Delivers value through extensive product knowledge -- don't worry, we'll provide excellent training!
    • Assesses the consumer lending and/or real estate financing needs of the member to determine which product(s) may be most appropriate.

    Qualifications

    Requirements:

    • Two years contact center experience, within a financial services environment is preferred
    • Solid verbal communication skills
    • Proficient with computers and quick to learn new applications
    • Calm and friendly approach and demeanor
    • Bilingual in Spanish is required 
    • Some college preferred 
    • Able to have FUN while remaining Professional

    See the UNIFY Difference!


    At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. We work together for a common goal, "to provide superior service to our members."

    Competitive Compensation and Excellent Benefits Package* Includes:

    • Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
    • Dependent and Medical Care - Flexible Spending Accounts
    • Vacation, Sick, Personal and Holiday Pay
    • 401(K) Plan with employer match
    • Education reimbursement for approved programs
    • UNIFY banking privileges for you and your family

    *All programs subject to review and change

     UNIFY is proud to be a drug-free, equal-opportunity employer.  For more information on UNIFY, visit us at www.unifyfcu.com

    'IND123'

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