UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.
At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.
Locations: Las Vegas, NV or Mesa, AZ
Job Function Summary
The Collector position works in the Collections Department and is typically responsible for routine inbound or outbound collection calling processes. With managerial oversight, this role works in most stages of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, and other loss mitigation and recovery activities.
Specific Duties & Responsibilities:
Works an established list/queue of accounts. Receives calls, makes outbound calls and sends email communications to members to discuss delinquent accounts and to make payment arrangements
Individual resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts
Understands and educates members on account terms and alternate payment programs and methods
Navigates a computerized data entry system and other relevant applications while staying within regulatory and compliance guidelines
Contacts delinquent members in order to secure payment and determine reason for delinquency
Analyzes credit reports, imaged documents and collection comments on delinquent accounts
Initiates collection form letters to members
Documents and summarizes discussions regarding the member’s account using the department collections software
Discusses collection strategy with Team Supervisor and recommends payment plans and/or extension requests to help determine appropriate action. Proposes repossession or legal action when appropriate
Initiates skip trace action to obtain additional information on members. Contacts references and other lenders for additional information to determine the member’s financial situation and determine location
Assists with incoming skip trace calls from other lenders and develops contacts for future dealings
Reviews and researches vehicle impound notices. Contacts storage locations and members to determine if vehicle needs to be repossessed
Reviews collateral accounts and prepares and works those accounts through the repossession and liquidation process
See the UNIFY Difference!
Competitive Compensation and Excellent Benefits Package* Includes:
*All programs subject to review and change
UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com