• Collector

    Job Locations US-NV-Las Vegas | US-AZ-Mesa
    Req No.
    2018-1760
    Category
    Collections
    Type
    Regular Full-Time
  • Overview

    UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.

    At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.

     

    Locations: Las Vegas, NV or Mesa, AZ

    Responsibilities

    Job Function Summary

    The Collector position works in the Collections Department and is typically responsible for routine inbound or outbound collection calling processes. With managerial oversight, this role works in most stages of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, and other loss mitigation and recovery activities.

    Specific Duties & Responsibilities:

    Works an established list/queue of accounts. Receives calls, makes outbound calls and sends email communications to members to discuss delinquent accounts and to make payment arrangements

    Individual resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts

    Understands and educates members on account terms and alternate payment programs and methods

    Navigates a computerized data entry system and other relevant applications while staying within regulatory and compliance guidelines

    Contacts delinquent members in order to secure payment and determine reason for delinquency

    Analyzes credit reports, imaged documents and collection comments on delinquent accounts

    Initiates collection form letters to members

    Documents and summarizes discussions regarding the member’s account using the department collections software

    Discusses collection strategy with Team Supervisor and recommends payment plans and/or extension requests to help determine appropriate action. Proposes repossession or legal action when appropriate

    Initiates skip trace action to obtain additional information on members. Contacts references and other lenders for additional information to determine the member’s financial situation and determine location

    Assists with incoming skip trace calls from other lenders and develops contacts for future dealings

    Reviews and researches vehicle impound notices. Contacts storage locations and members to determine if vehicle needs to be repossessed

    Reviews collateral accounts and prepares and works those accounts through the repossession and liquidation process

     

    Qualifications

    • Previous collections, customer service or contact center experience preferred
    • Excellent communication skills
    • Customer service focus
    • Ability to understand and discuss personal and financial difficulties
    • Ability to recommend and negotiate payment arrangements
    • Demonstrated ability to work in a fast paced environment
    • Strong computer skills

     

    See the UNIFY Difference!



    Competitive Compensation and Excellent Benefits Package* Includes:

    • Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance 
    • Dependent and Medical Care - Flexible Spending Accounts
    • Vacation, Sick, Personal and Holiday Pay
    • 401(K) Plan with employer match 
    • Education reimbursement for approved programs 
    • UNIFY banking privileges for you and your family

     

    *All programs subject to review and change

    UNIFY is proud to be a drug-free, equal-opportunity employer.  For more information on UNIFY, visit us at www.unifyfcu.com

     

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