Are YOU looking to advance your career as a Contact Center Supervisor?
UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.
At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.
The Contact Center Supervisor supervises the daily activities of the Contact Center Department including supervising and coaching a team of Contact Center Team Members and monitoring and coordinating member contacts to ensure the delivery of superior service.
Specific Duties & Responsibilities:
Qualifications, Experience, & Education:
High school diploma or equivalent required, some college preferred with a minimum of three years-related Contact Center experience preferably in a financial institution. Requires a minimum of two years supervisory experience, the ability to communicate effectively, both verbally and in writing, and excellent interpersonal skills with the ability to provide constructive feedback to both staff and management, strong analytical, problem solving, decision-making and time management skills. Proficient in Microsoft software applications such as Word, PowerPoint and Excel. Experience leading a chat and email messaging team preferred. Spanish preferred.
Competitive Compensation and Excellent Benefits Package* Includes:
*All programs subject to review and change
UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com