UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.
At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.
Locations: Las Vegas, NV or Mesa, AZ
Analyzes credit reports, imaged documents and collection comments on delinquent accounts.
Receives and makes telephone calls to members to discuss delinquent accounts and to make payment arrangements.
Initiates collection form letters to members.
Using the on-line Collection Software to document and summarize discussions regarding the member's account as part of delinquency resolution.
Discusses collection strategy with supervisor and recommends pay plans and/or extension requests, proposes repossession or legal action when appropriate.
Logs bankruptcy notices received from Bankruptcy Court, types and completes Proof of Claims, Reaffirmation Agreements and any necessary bankruptcy documents required and submits to Collection Management for signature.
Initiates skip trace action to obtain additional information on members. Contacts references and other lenders by telephone for additional information to determine the member's financial situation.
Assists in incoming skip trace calls from other lenders and develops contacts for future dealings.
Conducts face-to-face counseling with members regarding their delinquent accounts when required.
Reviews and researches vehicle impounds notices on a daily basis. Contacts storage location and member to determine if the vehicle needs to be repossessed.
High school diploma or equivalent, some college preferred
Minimum of two years-related experience preferably in a financial institution.
Basic knowledge of collection techniques, skip tracing and Small Claims actions
Knowledge and understanding of bankruptcy proceedings
Abiliity to communicate effectively, both verbally and in writing
See the UNIFY Difference!
Competitive Compensation and Excellent Benefits Package* Includes:
*All programs subject to review and change
UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com