Contact Center Representative

US-TX-Allen
Req No.
2017-1590
Category
Call/Contact Center
Type
Regular Full-Time

Overview

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base.

At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.

Responsibilities

The Contact Center Representative will work a full-time shift that pays up to $18/hr. plus a 10% shift differential for hours worked between 6pm - 5am daily. Various shifts and schedules available. Bilingual Preferred. Available to work at least one weekend day.

  • Receives calls from members and provides assistance with a variety of banking-related questions.
  • Offers relevant solutions that are appropriate for the member's banking needs.
  • Provides top-tier customer (member) service.
  • Delivers value through extensive product knowledge -- don't worry, we'll provide excellent training!
  • Assesses the consumer lending and/or real estate financing needs of the member to determine which product(s) may be most appropriate.

Qualifications

Requirements:

  • A minimum of two years contact center experience, preferably in a financial call center environment
  • Solid verbal communication skills
  • Proficient with computers and quick to learn new applications
  • Calm and friendly approach and demeanor
  • Bilingual in Spanish preferred
  • Some college desired
  • Able to have FUN while remaining Professional
  • May be required to obtain and maintain an MLO certification through the NMLS

See the UNIFY Difference!


At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. We work together for a common goal, "to provide superior service to our members."

Competitive Compensation and Excellent Benefits Package* Includes:

  • Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
  • Dependent and Medical Care - Flexible Spending Accounts
  • Vacation, Sick, Personal and Holiday Pay
  • 401(K) Plan with employer match
  • Education reimbursement for approved programs
  • UNIFY banking privileges for you and your family

*All programs subject to review and change

 UNIFY is proud to be a drug-free, equal-opportunity employer.  For more information on UNIFY, visit us at www.unifyfcu.com

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed